Shipping
LOVE GOD BIG Limited is based in New Zealand and is shipping within New Zealand and internationally!
New Zealand Standard Delivery
Post Haste Standard Delivery Tracked (2-5 working days) - 5 NZD
International Delivery
Australia
NZ Post Economy Tracked (4-6 working days) - 13 NZD
EMS Courier Tracked (2-3 working days) - 46 NZD
Oceania
NZ Post Economy Not Tracked (3-6 working days) - 13 AUD
EMS Courier Tracked (4-6 working days) - 46 AUD
Canada
NZ Post Economy Tracked (6-13 working days) - 16 CAD
EMS Courier Tracked (4-6 working days) - 51 CAD
United States of America
NZ Post Economy Tracked (6-13 working days) - 9 USD
EMS Courier Tracked (4-6 working days) - 29 USD
LOVE GOD BIG Limited will be shipping to the rest of the world soon..
Policies
Although we do our best to advise accurate delivery times, they may be extended during particularly busy periods for our carriers. If your package has not arrived within the above delivery times, please contact the carrier.
Shipping Rates
The shipping prices available at checkout is subject to the weight and volume of the package. This is dependent on the carrier's standards. Please visit their website for more information.
Order Processing
Orders are processed within 1-3 business days, excluding public holidays.
Pre-Order Items
A pre-order product is either out-of-stock or soon-to-be in-stock online.
We suggest you refer to the product description for accurate production, processing and delivery times. Therefore, please bear in mind that to receive your product via pre-order may take 1-6 weeks.
Your complete order will always be dispatched within one package, meaning that any orders which contain pre-order items will not be dispatched until the date stated on the pre-order item.
If you would like to receive your additional items prior to this date, we recommend creating two separate orders.
Refunds
Please note: shipping charges are non-refundable. LOVE GOD BIG Limited will not be held responsible for any parcels lost or stolen during transit, and any issues in this regard must be taken up with the courier or local depot.
Shipping FAQs
Do I have to pay taxes and customs when my order arrives?
All taxes and custom charges are included within the total price at checkout. There are no additional charges when your order arrives unless stated otherwise.
Can I change my shipping address or product after I've placed my order?
Yes! We can amend your shipping address or product within 24 hours after the order has been received. Contact info@lovegodbig.co.nz with your name and order number as soon as possible if you wish to do so.
Unfortunately, once your order has been dispatched then we cannot update the shipping address. We suggest you contact the courier to redirect your parcel if possible.
More questions?
Email info@lovegodbig.co.nz or contact within the website and we will try our best to get in touch with you as soon as we can!
Last updated: 5 December 2024